Frequently Asked Questions for Job Seekers

 I forgot my password. How do I log in?

If you go to and click the FORGOT PASSWORD link and enter your email address, the system will send you a new password. Since these are system generated emails, you may need to check your bulk mail or spam folder if you do not see the email in your regular inbox. Please note that the user name and the password are case sensitive, and may include spaces or special characters that are easy to miss. We recommend you copy (ctrl-c) and paste (ctrl-v) the information directly from the email into the form fields.

 

 I didn’t receive the email with my login and/or password. How do I retrieve it?

Since these are system generated emails, you may need to check your bulk mail or spam folder if you do not see the email in your regular inbox. If you find the email in your bulk mail or spam folder, please add the domain resumeware.net to the safe sender list by following your email provider’s instructions.

 

 I received my password but it is not working? How do I log in?

Please note that the user name and the password are case sensitive, and may include spaces or special characters that are easy to miss. We recommend you copy (ctrl-c) and paste (ctrl-v) the information directly from the email into the form fields.

 

My account appears to be locked. How do I unlock it?

If you enter in your password incorrectly three times, your account will be locked for 30 minutes.  You can either wait 30 minutes and try again, or use the Forgot Password information above. NOTE: Add ons that remember passwords can cause lock outs if you change your password. Disable the application for iCIMS to ensure your new password will work.

 

My resume will not upload, or fields will not be completed. What is wrong?

If your file is a PDF, you need to ensure that it is not a graphic, but is a PDF with embedded text. Also, we only accept file types: PDF, DOC, TXT. Make sure the file is not open in another application. If you cannot get the file to upload, you can copy and paste the information into the field forms.

 

 How do I edit my resume profile?

To edit your resume, you will need to log in to your existing profile. When you first submitted your resume, a system generated email was sent. Since these are system generated emails, you may need to check your bulk mail or spam folder if you do not see the email in your regular inbox. If you forgot your password, use the FORGOT PASSWORD link and the system will generate a new email. Please note that the user name and the password are case sensitive, and may include spaces or special characters that are easy to miss. We recommend you copy (ctrl-c) and paste (ctrl-v) the information directly from the email into the form fields, taking care not to include an extra space at the end.

 

 I entered my information and hit submit. The system is telling me that a profile with my information is already in the system. How do I access that profile?

When you first submitted your resume, a system generated email was sent. Since these are system generated emails, you may need to check your bulk mail or spam folder if you do not see the email in your regular inbox. If you forgot your login or password, use the FORGOT PASSWORD link and the system will generate a new email. Please note that the user name and the password are case sensitive, and may include spaces or special characters that are easy to miss. We recommend you copy (ctrl-c) and paste (ctrl-v) the information directly from the email into the form fields, taking care not to include an extra space at the end.

 

 I received a link to complete a form, How do I log in?

To edit your resume, you will need to log in to your existing profile. When you first submitted your resume, a system generated email was sent. Since these are system generated emails, you may need to check your bulk mail or spam folder if you do not see the email in your regular inbox. If you forgot your password, use the FORGOT PASSWORD link and the system will generate a new email. Please note that the user name and the password are case sensitive, and may include spaces or special characters that are easy to miss. We recommend you copy (ctrl-c) and paste (ctrl-v) the information directly from the email into the form fields, taking care not to include an extra space at the end. NOTE: It may be easier to log directly into your resume profile instead of using the link on the form. You can login at https://careers-gdms.icims.com/jobs/login?loginOnly=1 and any forms sent to you will be seen as buttons on your dashboard.

 

 How do I see the status of my submission?

Log in to your account and you will see the status for each requisition.

 

 How do I withdraw from a requisition?

Log in to your account. If your are not in an offer stage, you can withdraw using the link.

 

Can I request special accommodations?

Yes. Visit our Federal Employee Notices page to learn more. 

 

  What if I still have issues?

 

Solutions to common problems can be found here:

ICIMS FAQ

 

Or Contact our web support:

Contact Us

 

 

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