GEM X Universal Remote Encryptor Manager

This product has been discontinued

The World's Most Widely Used Encryptor Manager

GEM® X is no longer available for purchase; however General Dynamics will continue to provide Technical Help Desk support and honor all active warranty and maintenance agreements. The next generation product is GEM One.  GEM X Users under active warranty and maintenance agreements will receive the GEM One upgrade at no additional cost.  Please visit the GEM One product page for additional information. 

 End of Production Announcement

24/7 Customer Support

You are never alone when you partner with General Dynamics to secure your critical information. With the largest deployed base of NSA-certified encryptors worldwide, General Dynamics is committed to support our customers worldwide with a 24/7 technical Help Desk.

Help Desk — Contact our technical Help Desk 24 hours a day / 7 days a week:

Our Infosec support page is designed to make it easy for customers to access the information they need. Please visit for the following support features: 

  • Product Update Notifications — Sign up to receive technical bulletins, upgrade notices and other important product information automatically via E-mail
  • Warranty Status — Enter the serial number of your encryption device to find out the date your warranty or maintenance expires
  • Depot Status— Track your encryptor through the depot
  • Order Status— Track the status of your orders
  • Software Requests — Request Software Upgrades for your TACLANE encryptors, GEM Patches and GEM Lite Software